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RETURN POLICY

We hope that you love your purchase, but in the event that you are not satisfied and would like to return something, you may do so for an exchange as long as it meets our Return Requirements. 

Items bought in the brick and mortar retail store must be returned in person at that location, and be accompanied by a receipt or gift receipt, within 14 days of purchase. Returns are for store credit only, no refunds.  Items purchased online should be returned in accordance with our online guidelines below, and must be sent pre-paid, postmarked within 14 days of the original ship date. 
 
IMPORTANT: Returned items must be sent back to the address shown on your packing slip.  We ship products from two locations, so please review your packing slip for the correct return address details. If you are unsure where to send returned items, please call or email us.  The original packing slip MUST be included with your returned items.
 
Customer is responsible for all shipping costs unless the item is damaged or we made a mistake.

We suggest you ship all items through USPS, UPS or another traceable shipping method.
We are not responsible for lost packages and we cannot issue a refund if your package is lost or damaged.
We will not accept CODs, which means any returns must be shipped pre-paid.
Please insure the package for the full value of the merchandise you are sending back to us. 

We have the right to deny credit if the merchandise returned does not meet our return policy requirements.


In-Store and Online RETURN REQUIREMENTS:

  • All returned merchandise must be in its original condition and packaging, so please take note of this when opening your purchase.
  • Items purchased on clearance or final sale cannot be returned at all.
  • Bath and Body Products can only be returned if there is an issue with the manufactured bottle or cap. Used items will not be accepted.
  • Lingerie, Panties, and Hosiery cannot be returned, except for a manufacturer's defect.
  • Customized, personalized, monogrammed and engraved items cannot be returned, except for a manufacturer's defect.
  • Instruments of Pleasure and Adult Toys cannot be returned, except for a manufacture's defect.
  • Consumables cannot be returned at all.
  • SHAG Gift Certificates are Non-Refundable 
    If you have a question as to whether your item is returnable, please email us at weloveshag@gmail.com, and put "RETURN QUESTION" in the subject.